Everything you want to know,
before you ask.

Within 3 to 5 business days in mainland France.

Yes, with no minimum purchase. Delivery is free for all orders in mainland France as well as internationally.

We currently ship to 9 countries: France, Germany, the United Kingdom, Italy, Spain, the United States, Canada, Japan and Australia.

As soon as it ships, you receive an email with a tracking number. You can also find the history and status of all your orders in your customer account, under "My orders".

As long as the order has not been handed to the carrier, yes. Contact us immediately via the contact form or by email at info@uplife.world. Once the parcel is handed over, the address can no longer be changed.

First check with your neighbours, in your letterbox, and with your concierge — that is the cause in 90% of cases. If there is nothing to report after 48h, contact us: we open an investigation with the carrier and, if the parcel is not found within 14 days, we send you a new kit at our expense.

First read our Understand page and our How-to, then start with a single medium-diameter cup (ø42 or ø53 mm) on a tense trapezius, two to three pumps maximum, for five minutes. Observe the sensation, the mark that appears, and get used to the gesture over three or four sessions before going further.

For regular maintenance use: 2 to 3 times a week, never on the same area two days in a row (let the skin and capillaries recover). For more intensive use on a tense area: a daily session for 4 to 5 days, then a break of 48 to 72 hours. In case of persistent pain, consult a health professional before continuing the practice.

Each cup size matches a specific body area: the wider and more muscular the area, the larger the diameter should be.

• Ø 7.7 cm — Very large areas: broad back, powerful thighs, glutes.
• Ø 6.9 cm — Large areas: trapezius, back, glutes, thighs.
• Ø 6.0 cm — Intermediate areas: lower back, stomach, wide calves.
• Ø 5.3 cm — Medium areas: shoulders, lumbar, biceps (curved rims available).
• Ø 4.2 cm — Limbs and joints: neck, biceps, calves (curved rims available).
• Ø 3.5 cm — Small muscles & points: forearms, inner arms, thin calves, precise tension points.

On most areas (thighs, calves, arms, shoulders): yes, completely on your own. For the back, however, the help of a loved one is recommended — not for safety, but simply to see and place the cups properly. The extension tube included in the kit makes it easier to reach difficult areas in solo practice.

It depends on the type of practice:

• Static practice (cup placed and left in place for 5 to 15 minutes on an area): oil is not necessary. Clean, dry skin is enough for good adhesion.
• Dynamic practice (cup glided along the muscle, as for a massage): oil is essential. It lets the cup glide without pulling the skin, and avoids discomfort.

For dynamic practice, a neutral vegetable oil is enough (jojoba, sweet almond, sesame) — count the equivalent of a hazelnut for an area such as a full back. To avoid: pure essential oils (irritating to the skin) and mineral oils (less slippery). Oil is not included in the kit — it is easily found in pharmacies or organic shops.

5 to 15 minutes maximum. Beyond that, the risk of bruising and irritation increases with no added benefit. For the first session, stay at 5 minutes. For sensitive areas (inner arms, abdomen): never exceed 8 minutes.

On certain areas, yes, but with strict precautions: never on the belly, the lower lumbar back, or the sacrum. The permitted areas (shoulders, neck, legs against fatigue) should be approached with a trained therapist. Always ask your midwife or doctor for advice before starting.

From age 12 with parental supervision, for very gentle sessions (1 to 2 pumps maximum, 3 minutes). Below that, we do not recommend the practice except under a trained paediatric therapist. For seniors: no age limit, just mind the thinness of the skin (reduce the suction).

The morning to wake up the circulation and prepare for the day. The evening, two hours before bed, to release accumulated tension. Avoid just after a heavy meal (wait 1h30) and just before intense physical effort (better: after).

Yes — between 3 and 7 days on average, up to 10 days on fair skin. The more tense the area was, the darker the mark tends to be and the longer it lasts. If a mark persists beyond 14 days, becomes painful or spreads, consult a doctor.

The cups in the Uplife Kit are made of medical-grade transparent polycarbonate — superior impact resistance, lasting quality, designed to endure.

Yes, all our pumps and their spare parts (seals, spring) are guaranteed for 2 years against manufacturing defects. If your pump or one of its parts should fail before the end of the warranty, we replace it at our expense.

Contact us via the contact form or by email at info@uplife.world, sending us your order number and a photo of the broken cup so that we can offer you a personalised solution.

After each session, follow these five steps:

1. Wipe each cup with a soft cloth to remove the excess oil.
2. Disinfect with a cotton pad soaked in 70° alcohol.
3. Dry fully before storage.
4. Store in the original case or pouch.
5. Pump: avoid moisture, keep sheltered.

Do not practise in case of: coagulation disorders (haemophilia, anticoagulant treatment), damaged skin or open wounds, skin infections (shingles, herpes), undiagnosed skin tumour, severe capillary fragility (purpura), pregnancy on certain areas (see dedicated question), just after surgery (wait at least 6 weeks). In case of doubt, ask your doctor.

Most treatments are not incompatible, except anticoagulants (Sintrom, Eliquis, Xarelto, etc.) which contraindicate the practice. For corticosteroids, immunosuppressants and chemotherapies: be sure to consult your referring doctor before any session.

Yes: the throat (carotid), the eyes, the nipples, the genitals, the inside of the elbows and knees (superficial vessels), marked varicose veins, and any recently tattooed area (less than 6 months). For the belly: allowed except during pregnancy and painful periods.

To the material itself (polycarbonate): very rare. To the carrier oil, however: possible. If you have reactive skin, do a test on the forearm 24h before the first session.

Not in itself. A dark mark corresponds to a greater local blood flow, generally on a tense or muscularly engaged area. Space out the sessions on this area (10 days between each) and lower the suction by pumping fewer times. If the mark persists beyond 14 days, becomes painful or spreads, consult a doctor.

Yes, and it is even an excellent moment — just wait 30 minutes after the effort (time for the heart rate to come back down). Hydrate well before, during the session, and after. Avoid, however, in the hour before intense effort (the suction draws blood towards the treated areas, not ideal before competition).

30 days satisfied or refunded. Beyond the legal period of 14 days, we extend the right of withdrawal to 30 calendar days from receipt of the parcel.

This commercial commitment applies provided the kit is returned as new, in its original packaging, and that none of the cups has been used on the skin (obvious hygiene reasons). We then refund you in full, including the initial outbound delivery costs.

Contact us via the contact form or by email at info@uplife.world, sending us your order number so that we can offer you a personalised solution.

From the date of receipt of the parcel (not the order). The date the return is handed to the carrier is what counts.

Bank cards (Visa, Mastercard, American Express).

Yes, entirely. All transactions go through Stripe, the global leader in online payment (PCI-DSS level 1). We store no banking data on our servers. The 3D Secure 2 protocol is enabled on all transactions.

A PDF invoice is attached to your shipping confirmation email. You can also download it at any time from your customer account, under "My orders". For a business invoice (with intra-EU VAT number), specify your company name when ordering.

Yes, as a guest order with just your email address. You will receive the confirmation and order tracking like a regular customer.